Refund policy

Returns

You can return an unused item within 14 days of receiving it. Please contact me first at jaxenlane42@gmail.com with your order number and I'll confirm the return address.

Items must be returned unpainted, unused and in their original condition. You are responsible for the cost of return postage unless the item arrived damaged or faulty. I recommend using a tracked service, as I can't refund items that don't reach me.

Refunds

Once your return arrives and I've checked it, I'll refund you to your original payment method within 14 days. If you return a whole order within the 14 days, the standard delivery cost is refunded too.

Damaged or faulty items

Resin prints are fine and can occasionally break in the post. If anything arrives damaged, faulty or not as described, message me with a photo within 14 days of delivery and I'll send a free replacement or give you a full refund, including postage. This doesn't affect your statutory rights under UK consumer law.

Exchanges

I don't offer direct exchanges. Return the item for a refund and place a new order for the scale or set you need.

Custom orders

Items made to your own custom specification (custom sizes or sets you've requested specially) can't be returned unless they are faulty.

Cancellations

Every item is printed to order. You can cancel within 24 hours of ordering for a full refund; after printing has started, please use the 14-day return option once the order arrives.